Kastro

Alternative to Intercom. Try Kastro

What is Kastro?

Try Kastro

Kastro is an AI-first customer support solution that offers a range of features to streamline and enhance customer support processes.

Features:
1. GPT Chatbot: Kastro provides a powerful AI-powered chatbot that can be trained to handle customer support queries. The chatbot leverages ChatGPT technology to provide automated responses and handle repetitive questions, freeing up your support team's time.

2. AI Workspace: With Kastro's AI workspace, you can work alongside AI to boost your productivity. It assists you in summarizing conversations, expanding replies, rephrasing answers, or even changing the tone of your messages.

3. Help Center: Kastro allows you to create a professional help center where customers can easily find answers to their problems. You can provide accurate and comprehensive documentation to address common queries and provide self-help resources.

4. Typing Suggestions: Kastro's typing suggestion feature assists customers while they're still typing their messages. It uses embedded search in your articles to suggest relevant answers, helping resolve customer issues faster.

5. Quick Replies: Answer repetitive questions once and use them repeatedly with Kastro's quick replies feature. This saves time and ensures consistent responses to common inquiries.

6. Live Chat: Kastro offers a simple yet powerful live chat widget, allowing you to engage with your customers in real-time. It provides a seamless communication channel between your support team and customers.

7. White Label: The platform offers white-label functionality, allowing you to customize the appearance and branding of the chat widget to align with your company's identity.

8. Website Crawler: Kastro includes a powerful website crawler that can migrate your old help center to the platform. This ensures a smooth transition and enables you to maintain your existing knowledge base.

9. Lead Generation: Kastro provides lead generation capabilities, allowing you to capture and collect valuable customer information through the chat widget.

10. Code Assistant: The platform offers code assistance, helping developers with programming-related queries and providing guidance on code-related issues.

11. Documentation Page: Kastro allows you to create a dedicated documentation page to provide detailed information about your products, services, and features.

12. Customer Insights and Reporting: Kastro provides valuable insights and reporting on customer interactions, allowing you to analyze trends, measure performance, and make data-driven decisions.

13. AI Offline Support: With Kastro's AI offline support, you can leverage AI to provide automated responses even when your support team is not available, ensuring a seamless customer experience.

14. Team Friendly: Kastro is designed to be user-friendly for teams, allowing multiple team members to collaborate and work together efficiently.

15. Customizable: The platform offers customization options, enabling you to tailor the chat widget and user experience to align with your specific requirements.

Kastro is an all-in-one customer support solution that combines AI capabilities with user-friendly features, empowering businesses to provide efficient and effective support to their customers.

Published on Dec. 6, 2023