Cloud Humans

Cloud Humans is a platform that offers an exceptional customer service experience by combining artificial intelligence and human-powered support. It streamlines customer interactions, improves response times, and ensures customer satisfaction.

Features:

1. ClaudIA AI Chatbot: An innovative AI chatbot powered by chatGPT-4 that can solve complex problems and provide precise answers with a customized tone of voice.
2. Seamless Integration: Effortlessly integrate ClaudIA into your existing customer service system with a new license, without complex integration or technical involvement.
3. Knowledge Learning: ClaudIA learns from FAQs, tickets answered by your team, and self-manages its knowledge to continuously improve its responses.
4. Free Testing: Test ClaudIA at no cost before engaging with real customers to experience its quality firsthand.
5. Human Assistance Recognition: ClaudIA effectively recognizes when human assistance is needed and provides a summary of the interaction, streamlining the handover process.

Use Cases:

• Customer Service Automation: Implement ClaudIA to handle a significant portion of support tickets, reducing the workload on your support team and improving response times.
• Enhanced Customer Experience: Provide a WOW experience to customers with fast and accurate responses, ensuring high customer satisfaction and loyalty.
• Scalable Support: Scale your support team by leveraging ClaudIA's capabilities, allowing your team to focus on more strategic tasks and reducing operational costs.
• Effortless Integration: Easily integrate ClaudIA into your existing customer service system without the need for complex development or technical resources.
• Improved Efficiency: ClaudIA's recognition of when human involvement is needed improves the efficiency of your support team by directing resources where they are most needed.