Cloud Humans

Customer service on autopilot. Try Cloud Humans

What is Cloud Humans?

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Cloud Humans is a platform that offers an exceptional customer service experience by combining artificial intelligence and human-powered support. It streamlines customer interactions, improves response times, and ensures customer satisfaction.

Features:


  1. ClaudIA AI Chatbot: An innovative AI chatbot powered by chatGPT-4 that can solve complex problems and provide precise answers with a customized tone of voice.
  2. Seamless Integration: Effortlessly integrate ClaudIA into your existing customer service system with a new license, without complex integration or technical involvement.
  3. Knowledge Learning: ClaudIA learns from FAQs, tickets answered by your team, and self-manages its knowledge to continuously improve its responses.
  4. Free Testing: Test ClaudIA at no cost before engaging with real customers to experience its quality firsthand.
  5. Human Assistance Recognition: ClaudIA effectively recognizes when human assistance is needed and provides a summary of the interaction, streamlining the handover process.

Use Cases:


  • Customer Service Automation: Implement ClaudIA to handle a significant portion of support tickets, reducing the workload on your support team and improving response times.
  • Enhanced Customer Experience: Provide a WOW experience to customers with fast and accurate responses, ensuring high customer satisfaction and loyalty.
  • Scalable Support: Scale your support team by leveraging ClaudIA's capabilities, allowing your team to focus on more strategic tasks and reducing operational costs.
  • Effortless Integration: Easily integrate ClaudIA into your existing customer service system without the need for complex development or technical resources.
  • Improved Efficiency: ClaudIA's recognition of when human involvement is needed improves the efficiency of your support team by directing resources where they are most needed.
Published on Jan. 27, 2024